As I mentioned before, I've been in that store several times and he was not on duty. Today I found out why...and as you read this, recall that most of the staff know me as a guy, despite my appearance. Which today was tan capris, a ladies' black polo shirt and my new sandals. As follows:
While I was checking out, the female manager came by, ostensibly to observe the female clerk doing a check-out. That clerk went to check a price (perhaps her exit was pre-planned, I'll never know), and the manager took that occasion to apologize to me for their employee's completely unacceptable behavior the other day. Her words were "I was standing nearby, and when I realized he had "come unglued," was so totally embarrassed by his actions that I couldn't think. I didn't know whether to run back to the office, or crawl under a table. I'm so glad you stood firm, handled it well, and didn't let his ignorance overwhelm you. And I made the decision to both fix the problem, and try to make it right for you."
"You don't need to worry - he won't be doing that to you - or anyone else - in the future, as he no longer works here. Our employees know that his actions regarding anyone, customer or otherwise, are unacceptable, regardless of the individual's gender presentation, or anything else, for that matter. And anyone making the same mistake here, knows the fate they will promptly meet."
My response: "Needless to say, I wasn't pleased when it happened, but I dealt with it as I saw fit at the time. I figured management either heard, or would soon be told, of the incident, and was confident that proper action would be taken. I wondered if you had already handled the situation, because the clerk has been conspicuous by his absence. Thank you for doing what needed to be done. I really appreciate that."
"We hope you'll continue to shop here. And to thank you for being a customer, here's a gift card as a small token of our appreciation."
"Wow, thank you. I'm here talking to you today, so it can serve to tell you that I realize one bad apple did not spoil the barrel. As MacArthur said back in the war years - I shall return." Her response: "Thank you so much, on behalf of all of us." "You're quite welcome!"
At no time did she - or the other clerks - use any gender-specific terms for me...but that's OK. Most of them (correction...now all of them) know I'm a guy. When the clerk returned with the price, and rang it up, she said "Thanks for being our customer."
I've always been OK with "no gender-specific forms of address." There''s no need to fake a "Ma'am" when I'm known....just don't blow my cover with innocent bystanders by using "Sir" while I'm clearly wearing a feminine outfit. Let bystanders figure that out on their own. But let the record show that if any clerks choose to call me "Miss" or "Ma'am" I'm fine with it!
This particular saga has now concluded, since the biggest part of the problem was resolved. To quote that now-infamous line from The Apprentice: "You're fired!" You never EVER dream you'll end up on the front line of the LGBTQ issue...and it happens when you least expect it. Fortunately, this was one small victory, though an integral part of a much bigger conflict.
One small step at a time...
Till later,
Mandy
PS: if the fired clerk was married, can you imagine the conversation over dinner that night?
"How was your day, dear?"
"Oh, it was OK, but I just got fired."
"Really? What happened? Did you get laid off?" "Well, some guy with long hair came in wearing women's clothes and looking like a girl. After I asked him which he was, and he told me, I tried to convince him that he should start to look and act like a man, not a woman. And I almost got to the point of reciting Deuteronomy, to show him that God doesn't like it. But he cut me off."
"So I guess he didn't care for your suggestion." "No, and staff and management heard my too-loud sermon, so they fired me." "Well, you need to get out there and find another job immediately, so you can support us...the rent is due in 3 weeks. And with your next job, for God's sake - and ours - stop trying to change people! Living in the car (at least till it gets repossessed), won't be much fun, particularly with 2 small kids."
So true...
What goes around comes around. Treat others with kindness and you shall reap kindness in return. Jerks get theirs as well.
ReplyDeleteAnd he certainly "got his..."
DeleteWow, that was some karma! I'm glad the incident resolved itself well for you in the end, Mandy. Nobody deserves treatment like that. I don't blame the manager for not knowing exactly how to act at the time - I too find it hard to think on my feet - but I'm glad she acted decisively with that employee and with you. Most people are decent, as you so often find, but the nasty ones do make an impression, sadly. Sue x
ReplyDeleteYes, it all worked out for me. For that I'm thankful. (And also for the fact my wife wasn't with me that day!)
DeleteIt seems the atmosphere has become such that the haters can be aggressive, and they often "get away with it." The clerk in my case, didn't.
I just hope his new job (if/when he finds one after being fired) doesn't require interaction with the public. His ability to successfully accomplish that is not one of his strong points.
Wonder what would have happened if RuPaul (flamboyant drag queen in the US) had showed up??? The clerk would have been running around in circles and wringing his hands...LOL!
Mandy